Passwords for some permanent labor certification accounts are no longer valid following a Labor Department system upgrade.

Users attempting to log into PERM accounts at, and who have not previously required a password change, may receive an alert that the password is not valid. Passwords that have not been updated must be changed.

Next steps:

  • To update the account password, users may select the “forgot your user name/password” link. Passwords may be updated if users remember the “Secret Question” and the “Secret Answer” selected when the account was created.
  • If the user’s account is locked after three login attempts or if the user cannot remember the account’s “Secret Question” or “Secret Answer,” the user must send an email to the system administrator at to reactivate the account. The email should include the username and contact name of the account holder and a phone number where the user can be reached. The technical help desk is currently taking one to two business days to respond to reactivation email requests.

Background: The Labor Department completed an upgrade to the PERM system March 1. In addition to password login issues, the update modified the URL for the PERM system home page. The new URL is: Some users are also receiving incorrect alerts that they already have an active session. If users experience this message, they should select “Yes” to continue with their new session.

This alert has been provided by the BAL U.S. Practice group. For additional information, please contact

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