U.S. Citizenship and Immigration Services has launched a new self-service tool allowing benefit requestors, and their attorneys and accredited representatives, to reschedule most biometric services appointments.
Additional Information: USCIS issued policy guidance explaining that the agency may consider an untimely request to reschedule a biometric services appointment and the effect of failing to appear for an appointment, as well as how the agency considers a timely request to reschedule a biometric services appointment for “good cause.” Good cause exists when the reschedule request provides sufficient reason for the benefit requestor’s inability to appear on the scheduled date. More information is available here.
BAL Analysis: The new biometrics rescheduling tool aims to improve customer service by removing barriers and reducing burdens to applicants while saving time, increasing efficiency and reducing call volume to the USCIS Contact Center, USCIS said. Individuals are reminded that USCIS only accepts untimely rescheduling requests made to the USCIS Contact Center and does not accept untimely requests to reschedule by mail or in person at a USCIS office or through the myUSCIS online rescheduling tool.
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