The Immigration Department (ImmD) resumed most normal operations after services had been limited in February to stop the spread of the Covid-19 virus. The only service that remains partially suspended is the passenger immigration clearance service.

Key Points:

  • While most services have resumed, delays and long wait times should be expected. The ImmD suggested that for non-urgent immigration services, applicants may consider submitting applications at a later date.
  • Anyone who missed an appointment can visit the appropriate office, registry or Smart Identity Replacement Centre without making a new appointment. Those who do not have an appointment are encouraged to make one before their visit.
  • Passenger immigration clearance service will be suspended at all immigration control points except those at the Hong Kong International Airport, Shenzhen Bay and Hong Kong-Zhuhai-Macao Bridge.

Analysis & Comments: The resumption of most normal services is welcome news after services had been limited for more than a month. That said, applicants should expect delays and longer wait times given the likely rush for immigration services and appointments. Those with questions about the resumption may contact Deloitte or the ImmD by calling 2824 6111 or sending emails to

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