The National Visa Center (NVC) has indefinitely suspended its public inquiry telephone number to address critical backlogs.

Key Points:

  • The State Department said the suspension of the public inquiry will not affect the NVC’s essential functions.
  • IV applicants can use the Public Inquiry Form if they cannot find an answer to a question on or
  • The Department said individuals should not submit repeat inquiries on a single topic; doing so will delay the NVC’s response time.
  • The NVC’s processing timeframes for inquiries and cases are available on this website. People should not submit follow-up inquiries while a case is within the time frame listed on that website.

Additional Information: Individuals can find information regarding common inquiries for Immigrant Visas here and Nonimmigrant Visas (NIV) here. More information regarding the NVC’s suspension of its public inquiry telephone number is available here

This alert has been provided by the BAL U.S. Practice group. For additional information, please contact

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