U.K. Visas and Immigration has changed its processes for handling enquiries from customers and immigration agents.

Key Points:

  • Phone enquiries from outside the U.K. Effective June 1, phone numbers and hours of operation have changed for customers applying from outside of the U.K. UKVI has contracted with a third-party partner, Sitel UK, to take visa enquiries. Customers will be required to pay for phone enquiries the same way they did before the change, either by credit or debit card. Those who do not have a credit or debit card can pay through a trusted third party.
  • Email enquiries from outside the U.K. Effective June 1, customers contacting UKVI by email will be charged £5.48 per email, including the initial email and any follow-up emails. Customers will pay for emails by entering their card information before their emails are sent.
  • Enquiries from within the U.K. There are no changes for customers contacting UKVI from within the U.K. or to sponsor someone on a visa or ask about premium services.
  • Additional information. Additional information is available on this website. 

BAL Analysis: UKVI customers with visa enquiries should follow the instructions above or contact their BAL professional.

This alert has been provided by the BAL Global Practice group in the United Kingdom. For additional information, please contact

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