What is the change? The Singapore Police Force has introduced an electronic application process for criminal record clearances, known as certificates of clearance, typically requested by Singaporean citizens and foreign residents who need to demonstrate a clean criminal record.

What does the change mean? Walk-in service has been discontinued. The online system will make the process more convenient and shorten the overall wait time for the certificates. Although applicants must appear in person to give fingerprints, they will be able to pick up their certificate on the same day as the appointment.

  • Implementation time frame: The online process launched last Tuesday.
  • Visas/permits affected: Certificates of clearance.
  • Who is affected: Singaporean citizens and residents applying for certificates of clearance.
  • Impact on processing times: The electronic system will speed up processing by approximately one week, depending on appointment availability.

Background: Previously, applicants could request police clearances on a walk-in basis, and processing took about two weeks. Under the electronic system, applicants can apply, pay and book a fingerprint appointment online. They must appear at the police office to give their fingerprints, and may pick up the certificate on the same day.

BAL Analysis: All applicants should apply online through the Singapore Police Force e-services website. BAL can also assist in the process.

This alert has been provided by the BAL Global Practice group in Singapore. For additional information, please contact

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