My IND piloted ahead of expected launch this fall

IMPACT – MEDIUM

What is the change? The Immigration and Naturalisation Service is testing a web service that allows individual users to log on, check the status of immigration applications, provide additional information or documentation, and find information about other types of residence permits available to them.

The service, called My IND, is currently open to roughly 1,000 individuals who were invited to participate in a trial phase. It is expected to open up to a broader group of non-EU residents this fall.

• Implementation time frame: Ongoing.
• Who is affected: Non-EU nationals in possession of a Dutch residence permit and BSN.
• Next steps: The trial phase of My IND is expected to end in October or November. My IND will then become available to all non-EU residents who have a DigiD with sms code verification. If IND needs to make changes to the program, however, implementation could be postponed.

Additional information: My IND will allow individuals to check:

• Their personal information and the personal information of family members they sponsor.
• The status of current applications and applications of family members they sponsor.
• Details related to their residence permit or the permits of family members they sponsor.
• Immigration options available to them, e.g., information about residence permit extension applications or permanent residence.

My IND will also allow individuals to upload information that may be missing from their applications. Individuals who have a permit with incorrect information, who lost their permit or have a damaged permit, will be able to apply for a new permit via My IND, which will direct them to ind.nl to submit the application. My IND will also show what type of permit individuals currently possess, including the start and end date and a high-level explanation of their rights to work, reside and study in the Netherlands.

Although individuals in possession of a residence permit sponsored by a recognized sponsor cannot submit their own applications online, they will be able to access data similar to what is available to all other non-EU nationals and monitor the status of applications submitted by their employer.

Analysis & Comment: My IND is designed to ease immigration processes for individuals and to improve efficiency by showing real-time data and lowering the volume of hard-copy applications. Deloitte expects My IND to enhance the employee experience pending the residence permit extension processes and therefore encourages employers to proactively inform their existing non-EU nationality population about My IND.

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