Ireland | New online immigration self-service portal

Irish officials announced the launch of a new online immigration self-service portal.

Key Points:

• The Digital Contact Center self-service portal enables applicants to book and amend first-time registration appointments, replacing the need to arrange appointments by calling a contact center.
• The new system allows applicants to check application status and over time will allow applicants to ask questions on visas, registration, domestic residence permissions, travel documents, EU treaty rights and citizenship applications.

Additional Information: Officials stated that almost half the questions received by Immigration Service Delivery are application status updates. The government is in the process of modernizing its immigration systems, and the Digital Contact Center is designed to provide faster, more efficient service and allow users to track their immigration applications online.

This alert has been provided by the BAL Global Practice Group.

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