Immigration outsourcing

BAL provides experienced full-time and part-time immigration professional and paralegal support for immigration programs of all sizes.

 

Offering a broad spectrum of services for immigration program management

BAL helps companies with immigration programs of all sizes—ranging from fewer than 50 sponsored employees to those with more than 15,000. By working closely with your human resources, mobility and/or legal teams, remotely or on site, you receive expert support tailored to meet your company’s needs including:

  • Managing immigration inboxes/ticketing systems, triaging and responding to inquiries with the appropriate internal stakeholders
  • Reporting and data entry
  • Administrative case management services covering case initiations and pre-offer assessment requests, progress monitoring, data validation, document management and filing services
 

Providing flexibility for the right fit

With the expertise of BAL’s comprehensive immigration outsourcing services, your staff can focus on program strategy and other company priorities without adding to overhead.

We handle recruitment, training and management throughout the duration of the assignment with a “white glove” attention to detail and client satisfaction.

[BAL outsourcing resource] is integral to our support of immigration case management internally and has repeatedly demonstrated excellence...[They get] an 11 out of 10 on professionalism and customer service...nearly flawless in terms of customer service surveys and brings in the most positive comments of everyone on the team.
– A travel technology client with 2,000+ foreign national employees

Immigration outsourcing FAQs

Who needs immigration outsourcing services?

-Companies that need to supplement support due to small / non-dedicated in-house immigration teams, during large scale-ups of their program or transitions between providers.

-Organizations that need a best-in-class program to fill a knowledge gap from a lack of immigration in-house expertise or desire to receive support with streamlining, enhancing or auditing their program.

-In-house programs that need to address high attrition within the in-house immigration / mobility team or to temporarily backfill due to an extended leave.

-In-house teams that need to remove administrative tasks to free up time to focus on program strategy.

Who supports immigration outsourcing services at BAL?

BAL’s outsourcing program is part of the larger Client Relationships (CR) team. Program best practices are developed and managed by the Outsourcing Program Management (OPM) team consisting of the Head of Client Relationships and the Outsourcing Program Manager, with support/consultation from BAL’s General Counsel.

Engagement support is provided by the designated Account Lead and the account’s Client Immigration Representative (CIR). CIRs will most often have some immigration, legal or related experience and may at times be current or previous BAL immigration assistants and/or paralegals.

What do immigration outsourcing services look like?

The immigration outsourcing services program consists of three types of outsourcing engagements such as full-time, part-time and in some cases hybrid support. The type of outsourcing engagement BAL ends up providing can depend on a combination of the following:

-Access – Access to client internal networks will impact the level of scope the client can outsource to BAL.

-Support services – Services provided will vary depending on coverage hours, expertise and location of the Client Immigration Representative. Some services may be limited to administrative support to ensure the program remains in compliance with government regulations.

-Engagement period – Engagements shorter than our standard 12 months may not be directly supported by a Client Relationships team member and may require hybrid support from a legal team member.

-Expertise – The required immigration subject matter expertise will determine the seniority and function of the role. Aside from the Client Immigration Representative, BAL can provide manager or attorney level resources.