What is the change? The Immigration Department (ImmD) has announced that it will continue to limit available services at various locations.

What does the change mean? Some immigration services will not be available from Feb. 10-16.

  • Implementation time frame: Feb. 10-16.
  • Visas/permits affected: Most visas and permits, depending on location and type.
  • Who is affected: Foreign nationals requiring immigration services.
  • Impact on processing times: It is likely that appointment and immigration document processing delays will continue.
  • Next steps: Those affected by the limited services may contact the ImmD by calling 2824 6111 or via email:
  • Background: Last week, the ImmD limited available services from Feb. 3-9 in response to the ongoing coronavirus situation.

Analysis and Comments: The temporary limited availability of immigration services depends on the location and type of service, with some offices remaining open during normal business hours but only providing some services. Other ImmD offices such as most Smart ID Card Replacement Centers will remain closed. Those who had made an appointment for immigration services during this time may visit the relevant office after Feb. 16 without needing to make a new appointment. The ImmD will continue to review the temporary measures and announce further details. Deloitte is monitoring the situation and will provide updates as they become available. Those in need of assistance are encouraged to contact Deloitte.

Source: Deloitte. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities. DTTL does not provide services to clients. Please see to learn more. Deloitte Legal means the legal practices of Deloitte Touche Tohmatsu Limited member firms or their affiliates that provide legal services. For legal, regulatory and other reasons, not all member firms provide legal services. This communication contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms or their related entities (collectively, the “Deloitte network”) is, by means of this communication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte network shall be responsible for any loss whatsoever sustained by any person who relies on this communication. © 2020. For information, contact Deloitte Touche Tohmatsu Limited.