Technical problems plague CorpPass, SingPass

IMPACT – HIGH

What is the change? CorpPass and SingPass experienced technical problems Thursday and Friday that left users unable to use the authentication services to access Employment Pass Online.

What does the change mean? The problems left EPOL users unable to complete employment pass and S-Pass related transactions, including filing applications.

• Implementation timeframe: Ongoing.
• Visas/permits affected: Employment Passes, S Passes. Dependant’s Passes, Long Term Visit Passes, letters of consent and work permits.
• Who is affected: Anyone using CorpPass or SingPass to access EPOL.
• Impact on processing times: The technical problems could delay processing times.
• Business impact: Businesses may need to adjust timelines if they have employees who are affected by delays.

Background: CorpPass and SingPass were disrupted intermittently Thursday before they were taken offline for maintenance. Media outlets reported that the problem was caused by a “server fault” and not a cyberattack of any kind. Officials said in a Facebook post the problems had been resolved as of 3:15 p.m. local time on Friday, but some users continued to report problems.

BAL Analysis: Those needing to use CorpPass or SingPass to access EPOL should expect delays. CorpPass and SingPass users can check this GovTech page for up-to-date information.

This alert has been provided by the BAL Global Practice group in Singapore. For additional information, please contact singapore@bal.com.

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