Immigration Department limits available services

IMPACT – HIGH

What is the change? The Immigration Department (ImmD) has announced that it is temporarily limiting available services at various locations in an effort to stem the spread of coronavirus.

What does the change mean? Many immigration services will not be available from Feb. 3-9.

• Implementation time frame: Feb. 3-9.
• Visas/permits affected: Most visas and permit applications, depending on the location and type.
• Who is affected: Foreign nationals requiring immigration services.
• Impact on processing times: Appointments and processing of immigration applications are highly likely to be delayed.
• Next steps: Those affected by the limited services may contact the ImmD by calling 2824 6111 or via email: enquiry@immd.gov.hk.

Background: Last week, Hong Kong closed all but essential government offices and mandated government employees work from home following the coronavirus outbreak.

Analysis and Comments: The temporary limited availability of immigration services depends on the location and type of service, with some offices remaining open during normal business hours but only providing some services. Other ImmD offices such as most Smart ID Card Replacement Centres will be temporarily closed. Those who had made an appointment for immigration services during this time may visit the relevant office after Feb. 9 without needing to make a new appointment. The ImmD has stated that it will review the temporary measures and announce further details. Deloitte will continue to monitor the situation and will provide updates as they become available. Those in need of assistance are encouraged to contact Deloitte.

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