Expatriate Services Division conducting mandatory survey for users to access their accounts

IMPACT – HIGH

Important announcement: Malaysia’s Expatriate Services Division and MYXpats Centre are conducting a mandatory customer-service survey of all users who maintain an account on the ESD portal. The ESD portal accounts will be blocked until the survey is completed by the company’s appointed endorser and login ID user.

• Implementation time frame: Immediate. The survey runs from Feb. 1 to Feb. 28.
• Visas/permits affected: All filings and other services through the ESD portal.
• Business impact: The ESD portal is not accessible for any transaction—including application submissions, status checks, LOU updates and company information access—until the survey is completed. Failure to complete the survey will cause delays in submission dates and other application processes.
• Next steps: ESD account endorsers and login ID users should complete the survey as soon as possible in order to gain access to their accounts and avoid delays.

Background: The MYXpats Centre has sent emails to ESD portal account holders—both the company’s appointed endorser and login ID user—informing them of the survey and providing a link to it. The survey, which is mandatory, is intended to obtain feedback from users about their experience in using ESD and MYXpats Centre services. All users are blocked from accessing their accounts until they complete the survey.

Analysis & Comments: All company endorsers and users of the ESD portal should complete the survey as soon as possible. Accounts will only be unlocked when both the endorser and the login ID user have completed the survey. The MYXpats Centre has said that the survey responses are confidential and will only be used for purposes of obtaining client feedback to improve services.

Source: Deloitte LLP. Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.