COVID-19: Most immigration services moved online amid office closures

IMPACT – HIGH

The government has announced that most immigration services and processes are to be accessed online from April 7 through May 4 in an ongoing effort to mitigate the spread of the COVID-19 virus.

Key Points:

• Individuals should use e-services (MyICA) for Immigration & Checkpoints Authority (ICA) transactions. In-person services for urgent cases are only available by appointment.
• The Employment Pass Service Centre is closed, and pass holders unable to proceed with card registration or collection can remain in Singapore with their Notification Letter or Card Replacement Letter.
• Card delivery services are suspended.
• Most work and dependent passes expiring from April 6 to May 5 will be extended to June 5.

Additional information: ICA’s e-appointment service is suspended, though call center services (6391 6100) will still be available. Those with ICA appointments on or after April 7 must postpone visiting the ICA building until after May 4. Please visit the Ministry of Manpower’s website for more information on work permit-related services.

Analysis & Comments: The response to COVID-19 continues to develop, and Deloitte will provide additional updates as information becomes available.

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